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HK$30.9 million included manpower cost of HK$17.2 million (55%) and operation and programme
The Agency recorded reserves of HK$12.5 million as at 31 March 2020, which included General
expenditure went up by 10% from HK$28.1 million in 2018/19 to HK$30.9 million in 2019/20, largely
caused by the increase in programme expenditure and manpower cost. The total expenditure of
The Agency has seen the effects of climate change and environmental degradation. We are
our
Fund of HK$4.22 million, the Operation Contingency Fund of HK$2.94 million and the Agency
Development Fund of HK$5.35 million. The latter two funds are maintained to meet contingency
The total income of HK$33.9 million for 2019/20 was around 12% more than that (HK$30.4 million)
of 2018/19. It was mainly due to the increase in subventions, grants and allocations. The total
of precautionary development
pursuance staff
In and
or any unexpected financial needs and the future development of the Agency.
policy organized
environment. declaration Agency
office health the
green supportive of the environmental green policy by encouraging staff and volunteer staff to save adopt and commitment, we also promote green volunteering activities and encourage staff and volunteers to The Agency firmly upholds good corporate governance. We have strictly complied with all the relevant laws and regulations during the year under review, in particular, the Companies

AGENCY FOR VOLUNTEER SERVICE REPORT OF THE DIRECTORS (CONTINUED) Business review (Continued) Financial Performance cost of HK$13.7 million (45%). Environmental Policies wastage paper reduce apply environmental protection practice in their daily life. Compliance with Relevant Laws and Regulations Practice Manual as required by the SWD. Key Relationships with Employees, Customers and Suppliers work-from-home and professional continuou

energy, operation encourage To

The social unrest and the COVID-19 pandemic have hard hit the economy in Hong Kong. The
grade staff. With reference to the findings from the staff exit survey, the Agency has strived to offer
a more competitive employment package within the available financial resources in order to retain
Another challenge faced by the Agency is the high staff turnover, especially for officer and assistant
of was societal
impact may last for years. Besides the difficulty in fund raising, the service provision will also be
seriously affected. The Agency has assessed the implications and formulated action plans to
development technological environmental (2017-2020) changing operational the
further to allocated in volunteering HKCV the increase
promoting be will the of meet to to

in promote Plan up expected
services 2020 is the 50th anniversary of the Agency. Like the past five decades, we will continue to devote quality An important strategic direction of the Agency is to improve the operational efficiency and enhance user experience through innovation and technology. The development of the V-HK program, the Financial Management System (the “FMS”), the WGE membership system and the Work Efficiency and Network Secur

AGENCY FOR VOLUNTEER SERVICE REPORT OF THE DIRECTORS (CONTINUED) Business review (Continued) Principal Risks and Uncertainties (Continued) secure the financial and organizational sustainability. Future Development in Business providing and developing to online and communication “Together. Day Greening Three-year the on plan strategic three-year of launching The the scope of volunteering.

and attract talents. efforts our volunteerism. digital development. Volunteer trees. Review The next circumstances. experience. agencies overseas.