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義工轉介服務 Volunteer Referral Service

「義工轉介服務」是本局核心服務之一， Volunteer referral is one of AVS’ core areas of service. It offers
根據服務的性質和要求、義工的技能及 volunteers a diversity of service opportunities by matching them
興趣作出配對和轉介，讓服務機構獲得 with non-profit organizations who are seeking manpower and
合適的義工資源，亦為義工提供多元化的 talents. To assure service quality, AVS established the Volunteer
服務機會。為使義工轉介服務更臻完善， Leaders Team to help user organizations coordinate and manage
本局成立義工組長隊，支援大型義工 the referred volunteers in sizable service events.
服務項目，協助服務機構協調和管理
義工。 To build the capacity of frontline staff in volunteer management,
we organized Volunteer Management Workshop, which brought
together 40 volunteer managers from 28 organizations to share
為加強機構前線工作人員對任用義工的 their experience and insights.
信心和對本局義工轉介服務的了解，本局
舉辦「義工管理人員實務工作坊」，來自 With 513 organizations registered for the volunteer referral
28間機構的40多名同工參與，分享任用 service, over 2,000 service requests were fulfilled, generating
義工的良策及心得。 about 160,000 hours of service by nearly 40,000 volunteers.
(Service events engaging large number of volunteers are listed
年內，義工轉介服務的登記機構有 on the next page)
513間，成功轉介義工的服務項目2,000
多個，轉介義工人次近4萬，義工服務總時
數近16萬。(其中義工轉介大型項目列於
下頁)

義工轉介服務統計
Statistics on Volunteer Referral Service

香港義工團 — 個人會員人數 No. of HKCV Individual Members 6,144

香港義工團 — 團體會員數目／ No. of HKCV Corporate Members / 185 /
團體會員屬下義工人數 No. of volunteers under Corporate Members 105,409

使用義工登記機構數目 No. of user organizations 513

服務轉介項目數目 No. of service requests received 2,255

成功轉介項目數目 No. of service requests matched 2,052

成功轉介率 Rate of successful referral 91%

義工服務人次 No. of volunteers performing service (frequency) 39,141

義工服務時數 No. of volunteer service hours 156,564

2019-2020 服務年報 Annual Service Report 23