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義工轉介服務 Volunteer Referral Service
「義工轉介服務」是本局核心服務之一， Volunteer referral is one of AVS’ core areas of service. It offers
根據服務的性質和要求、義工的技能及 volunteers a diversity of service opportunities by matching them
興趣作出配對和轉介，讓服務機構獲得 with non-profit organizations who are seeking manpower and
合適的義工資源，亦為義工提供多元化 talents. To assure service quality, AVS established the Volunteer
的服務機會。為使義工轉介服務更臻 Leaders Team to help user organizations coordinate and manage
完善，本局成立義工組長隊，支援大型 the referred volunteers in sizable service events.
義工服務項目，協助服務機構協調和
管理義工。 To build the capacity of frontline staff in volunteer management,
we organized Volunteer Management Workshop, which brought
為加強機構前線工作人員對任用義工的 together nearly 50 volunteer managers from 31 organizations to
信心和對本局義工轉介服務的了解， share their experience and insights.
本局舉辦「義工管理人員實務工作坊」，
與來自31間機構約50名同工分享任用 Due to the pandemic, the number of volunteering opportunities
has declined dramatically. Fortunately, our volunteers have
義工的良策和心得。
continued to participate actively and professionally. In the year,
with 490 organizations registered for the volunteer referral
受疫情影響，本年度的義工服務機會 service, nearly 500 service requests were fulfilled, generating
大幅下降，但義工仍堅守崗位，積極 about 70,000 hours of service by 17,000 volunteers.
參與，年內，登記機構有490間，成功
轉介義工的服務項目約500個，轉介義工
人次17,000，義工服務總時數近7萬。
義工轉介服務統計
Statistics on Volunteer Referral Service
香港義工團 — 個人會員人數 No. of HKCV Individual Members 6,871
香港義工團 — 團體會員數目／ No. of HKCV Corporate Members / 160 /
團體會員屬下義工人數 No. of volunteers under Corporate Members 108,541
使用義工登記機構數目 No. of user organizations 490
服務轉介項目數目 No. of service requests received 493
成功轉介項目數目 No. of service requests matched 474
成功轉介率 Rate of successful referral 96%
義工服務人次 No. of volunteers performing service (frequency) 16,451
義工服務時數 No. of volunteer service hours 65,804
2020-2021 服務年報 Annual Service Report 31
